Terms

Last updated 2026-09-28

Quotes and pricing

Prices published on this site are standard rates and form the basis of any quote. Hardware, software licensing and parts supplied as part of IT services are billed at cost. Custom-built systems and solutions, such as private AI servers, are sold at the fixed price stated in the written quote. Anything unusual about your environment is reflected in a written quote before work starts.

Response and written commitments

Every message on every matter receives a reply by the end of the next business day after it is received, if not sooner. A reply means an acknowledgement and the next steps; it does not mean the matter will be resolved within that time. Business days are Monday to Friday, excluding US federal holidays.

Everything we agree to do — scope, price and schedule — is confirmed in writing before work begins, and the work is carried out to the schedule agreed.

Retainer

The $650 monthly retainer covers monitoring, firmware review, documentation and priority scheduling. Hours worked are billed separately at the published rates. Thirty days’ notice from either side.

Hourly work

Scheduled on-site work is $185 per hour, billed in fifteen-minute increments after the first hour. Remote work is $145 per hour. Short-notice and emergency work is $245 per hour.

Projects

Cutovers, rebuilds and migrations are quoted fixed-price after an assessment. Changes to agreed scope are quoted before they are carried out.

Repairs and data

The $89 diagnostic is credited against the repair if you proceed. Reasonable care is taken with data, and you should keep your own copy of anything irreplaceable before handing over a device. Recovery from failed storage media cannot be guaranteed.

Liability

Liability is limited to the fees paid for the service concerned. Nothing here limits liability that cannot lawfully be limited.

Contact

help@chicagoitdept.com or (708) 296-3646.